Innovative information services in the digital environment — Reference and Information Services Section

Abstract:
With the explosion of information and the popularity of the Internet, librarians have faced new challenges to look for new ways to meet the user’s new demands and expectations. The need to bring information to various users has encouraged the creation of many innovative services linking new technology with traditional library information services. This article explores information pushing programs, other E-reference services and knowledge service as potential sources of innovative reference programs in the digital environment on the basis of practice of the NLA’s reference services.
Read here https://www.ifla.org/past-wlic/2011/197-li-en.pdf